American Airlines CEO: Past weeks have been ‘very difficult on our customers’

After grounding almost half of it’s fleet of Boeing 757 aircraft to check the clamps that hold the seats to the floor of the cabin, American Airlines’ CEO Tom Horton says “I think that’s behind us.”

“The operational performance is improving,” CEO Tom Horton said in an interview with The Associated Press on Monday. “We’ll get past this just like other airlines before us have.”

In addition to the seating issue, American saw their on-time performance drop to 59 percent in September and in that same period Delta, Southwest and U.S. Airways were all above 85 percent. The airline has blamed the delays on pilots writing up extra maintenance requests as part of a job action after American Airlines Reservations had their union contract thrown out in court and imposed new pay and work rules. The airlines management has been facing increased scrutiny since filing for bankruptcy in November.

Pilots started filing maintenance complaints, which other wise didn’t need immediate attention, sometimes minutes before the scheduled departure time causing delays.

The airline has cut flights and added reserve crews and extra planes to cover any last-minute delays. Now that the two sides are back at the bargaining table, Horton says customers should notice more on-time flights.

“Unfortunately for a couple of weeks there, it was very difficult on our customers,” he said. He said the company’s operating performance is “not yet back to the level we think our customers deserve and expect from American, but it has improved significantly since the period right after the contract rejection.”

Despite its troubles, Horton said American remains committed to safety. The airline grounded 48 of its 111 Boeing 757s last week after seats came loose on three separate flights. The airline found a fix which Horton said should prevent future problems.
“I think that’s behind us,” he said.

American Airlines offers customers more choices and travel options

American Airlines introduces its customers to a new booking experience on AA.com that displays additional travel options that provide better flexibility, value and convenience. Customers can select from new options that include a competitive, round-trip fare, as well as more ways to add new combinations of products and services they value most.

The new AA.com booking path displays round-trip pricing and the ability to quickly see fare choices that include additional features, such as no change fee, one checked bag, priority boarding, standby flexibility, earning more American Airlines Reservations AAdvantage miles, or other benefits. These new choices, initially offered for travel in the 48 contiguous United States, also enable AAdvantage elite status members to receive new features that go above and beyond their current elite benefits.

These changes wouldn’t have been possible in the past, but with new technology, there are many more ways to assist flyers.

“These travel options are another example of how we’re building toward a new, innovative and more modern airline,” said Rob Friedman , American’s Vice President – Marketing. “With our renewed customer focus, we’ve designed these choices around what our customers tell us will make their travel most enjoyable – more flexibility and benefits that give them the most ease and convenience.”

American’s round-trip travel options now include:

Choice: The lowest fare available in the Main Cabin that gives customers the flexibility to purchase additional products a la carte.

Choice Essential: No change fee, one checked bag (or third checked bag for AAdvantage elite and oneworld® elite members) and Group 1 Boarding for an additional $68 round-trip.

Choice Plus: No change fee, one checked bag (or third checked bag for AAdvantage elite and oneworld elite customers), Group 1 Boarding, 50 percent AAdvantage mileage bonus, Same-Day Flight Change, Same-Day Standby, and a premium beverage, such as an alcoholic beverage onboard for an additional $88 round-trip.

Fully Flexible: Refundable fare, two checked bags, Main Cabin Extra/Preferred Seats, PriorityAAccess, Same-Day Flight Change, Same-Day Standby, and 500-Mile Upgrade eligibility (upgrades available after AAdvantage elite status members have been confirmed).

Business/First: The lowest Business Class or First Class fare, including Instant Upgrade fares, is visible on the Lowest Fare tab. Customers booking Business and First Class fares will receive all the benefits they have come to appreciate, including priority baggage handling, up to three checked bags and PriorityAAccess.

Booking any of these new fares is simple, and as easy as a few quick clicks:

Select your desired flights on the new AA.com booking interface, designed to easily guide you through the process.

Browse the available fares and new options and choose the combination that best suits your travel needs.

To watch a video demonstration of the new and improved AA.com booking experience and learn more about American’s new travel options, visit https://www.americanairlines-reservations.org/

Best Places to Stay In Chicago

Chicago is the third most popular city in the United States. Chicago is the principal city of Chicago Municipality Area so it is commonly known as the ‘Chicago land’. Every year thousands of people visit this place because of its beautiful natural beauty.

How to reach:

You can go to American Airlines Official Site to know about flights to Chicago and get the best flight suitable for you.

Here is a list of luxury hotels where you can enjoy your holiday in Chicago:

  1. Embassy Suites by Hilton Chicago Downtown Magnificent Mile: This awesome hotel is located in the heart of downtown Chicago. This area has the best high rated restaurants where visitors can enjoy their meals. The Navy Pier is a short distance from the hotel where you can enjoy a soothing evening walk.
  2. The Wyndham Grand Chicago Riverfront boasts: This is a 4-star hotel in Chicago. It is located at the center of the city where the Chicago River and North Michigan Avenue meet. This hotel is situated in a primary location where everything is quite near the hotel. This hotel has many beautiful shops and restaurants nearby so it is one of the best destinations to stay while you are in Chicago.
  3. The Radisson Blue Aqua Hotel Chicago: This is a 5 star hotel which is best known for its luxurious design. It is also located in a very good place with almost all known destinations nearby. This hotel will give a pleasant staying experience as they provide the best hospitality for you. If you want an exotic and luxury experiences this hotel is the right choice for you.
  4. The Langham Chicago: It is located in the bank of the Chicago River and very close to the shopping paradise Magnificent Mile. It has all the major amenities required for a travel. The location of this place is quite good with a nice neighborhood of cafes and restaurants which makes the place very charming.

This is a small list of hotels you can stay when you are in Chicago. Obviously, there are many more beautiful hotels according to your budget, waiting for you in Chicago. So don’t wait go to American Airlines Reservation Site and you can choose American Airlines Flights to enjoy a lovely vacation in Chicago.

Some Famous Places to Visit in Bali in this New Year 2019 with American Airlines Deals!

Enticing Places in Bali-

Bali is a fascinating Indonesian Island with various types of alluring places to visit. Bali is known for its secluded beaches, dazzling coral reefs and volcanic range of mountains. This island has acquired great fame as a place for peace, yoga, and meditation. Here, many tourist places are present where you can go to celebrate New Year. You can go through an American Airlines official site to get the best American Airlines Reservations for a pleasing and safer journey in Bali.

Let’s have a look at some inviting places to visit in Bali.

  1. Dream Beach– This Dream Beach in Bali has a captivating look and it has been titled prominently the most visited holiday destination in Bali. This beach is located in Nusa Lembongan Island in Bali and this beach is enriched with white sand. This secluded beach will mesmerize you.
  2. Bali Safari and Marine Park- This safari is also known as Taman Safari III. International animals of this safari are quite famous and they have been imported from different continents. This place is located at Gianyar in Bali.
  3. Mount Batur- This volcanic mountain is located in Bangli regency in Bali. This mountain can be quoted as an enticing blend of beauty and adventure. Bewitching scene of sunrise at this mountain enchants everyone.
  4. Sekumpul Waterfall- This waterfall undertakes seven different waterfalls in its arms and creates a fetching scene filled with beauty and grace. This waterfall is located at the northern side of Bali. The natural and spontaneous water flow will charm you. Beside this waterfall, some hidden villages always invite tourist to visit here and explore more. American Airlines Flights can be booked in advance to avoid last minute costly tickets.

Things to do in Mountain Towns With American Airlines

Mountains are beautiful it is bliss to be in there with that cold breeze hitting your face and you feel the most alive. There is nothing that you can get to compare with the mountains and they are a total different beauty. If you are planning to visit any mountain town soon then there are many things that you can do to add fun to your trip. We are here to help you out and let you know about some amazing activities that you can try out when in Mountains.

1) Trekking

Trekking is the best thing that everyone can do with a fit BMI value. You can pay some companies with American Airlines Flights that will take you to trekking or you can do a day hike yourself.

2) Paragliding

Paragliding is one of the most abundant and cheapest things that you can do in mountains to enjoy and to be a flying being for some time.

3) Skiing

Snow skiing is the best thing that you can do in the mountain and this sport is commercially available all around the world. You can hire a guide on American Airlines Official Site and they will provide you with the snowsuits and skiing equipment.

4) Igloo Stays

Staying in Igloo is none less than a dream come true and you can do that in the mountain. You can build one of your own or you can stay in commercial igloos.

5) Making Snowman

Making snowman is so satisfying and it can turn out to be so helpful for you to get out of boredom. If you feel like you have nothing to do then you can go out in the snow and make a snowman of yours. You can easily get this experience with American Airlines Reservations.